Services
At Xushida, the relationship does not end when the equipment ships. We support our customers from the earliest planning stage through years of operation — because equipment that is well-selected, well-installed, and well-maintained delivers the best return on investment.
1. Facility Planning & Design
Choosing the right equipment configuration starts long before installation. Our team works with investors, architects, and contractors to design a bowling facility that matches your space, budget, and target market.
Services include:
- Site assessment: Review of floor plans, ceiling height, structural load capacity, electrical supply, and access
- 3D layout design: Lane placement, seating areas, front desk, and ancillary spaces visualized before construction
- Equipment specification: Matching pinsetter type, scoring package, and lane finish to your operating model (FEC, professional center, hotel, or mall installation)
- Budget estimation: Transparent equipment pricing with clear lead times so you can plan financing and construction schedules
- Vendor coordination: Technical specifications for your local contractors regarding electrical rough-in, flooring, and HVAC
Whether you are building a 2-lane boutique installation or a multi-attraction entertainment center, we help you avoid the costly mistakes that come from inexperience.
2. Manufacturing & Quality Control
Every Xushida system is manufactured to the specifications agreed during planning:
- Production updates and milestone photos during manufacturing
- Factory testing of every pinsetter, scoring system, and ball return before packaging
- Pre-shipment inspection report available on request
- Careful export packaging designed to withstand international sea and land transport
3. Logistics & Shipping
We handle export documentation and work with your nominated freight forwarder or can recommend experienced partners:
- Export packing and container loading
- Commercial invoice, packing list, and bill of lading
- Certificate of origin and other import documentation as required
- Shipping terms: FOB, CIF, or DAP based on your preference
4. Installation Support
We offer flexible installation support to match your team’s experience and budget:
- Remote-guided installation: Detailed manuals, video calls, and step-by-step remote support for customers with local contractors or technical staff
- On-site technician: For larger or more complex projects, we can dispatch an experienced technician to supervise installation, commissioning, and staff training (travel and accommodation charged at cost)
- Pre-fitted components: Our lane systems are factory-fitted where possible, reducing on-site variables and installation time
5. Technical Training
Properly trained staff protect your equipment investment and deliver a better customer experience:
- Equipment operation and daily opening/closing procedures
- Routine maintenance schedules and procedures
- Basic troubleshooting — recognizing and resolving common issues
- Scoring system administration: league setup, pricing, reporting
- Spare parts identification and ordering
Training can be delivered on-site during commissioning, remotely via video call, or through documented standard operating procedures tailored to your installation.
6. After-Sales & Spare Parts
We stand behind our equipment for the long term:
- Warranty: Standard manufacturer’s warranty with clear terms; extended warranty packages available
- Responsive support: Technical inquiries answered within 24 hours via email, WhatsApp, or phone
- Spare parts supply: Comprehensive parts inventory with international shipping; recommended spare parts kits supplied with new installations
- Remote diagnostics: Networked scoring systems and controllers can be diagnosed remotely, reducing on-site service calls
- Equipment upgrades: As technology evolves, we offer upgrade paths for scoring software and selected mechanical components
7. Customization & OEM
We work with distributors, brands, and venue operators on custom projects:
- Branded lane graphics, balls, pins, and shoe color schemes
- Custom scoring interface themes and features
- OEM manufacturing under your brand name
- Modified dimensions or specifications for unique venues
Planning a project? Tell us about your venue, timeline, and goals — contact Xushida Bowling for an initial consultation.